Frequently Asked Questions (FAQ)

After registering for a platform account, students can browse tutor profiles, lesson details, and available time slots, then complete payment and book a lesson through the system.

Once a tutor opens an available time slot, the lesson is confirmed when the student selects it and completes the booking and payment. No additional tutor confirmation is required.

No.

If the tutor has opened the time slot, the system creates the lesson booking once the student completes the booking and payment. There is no need to wait for separate tutor confirmation.

Based on the booking details, the platform will provide the student with a lesson confirmation notice and relevant lesson information.

To give tutors enough time to prepare, students must complete their booking at least 48 hours before the lesson begins.

For example:

• Lesson on September 20 at 14:00 → Book by September 18 at 14:00.
• Lesson on September 20 at 19:00 → Book by September 18 at 19:00.

Time slots less than 48 hours away cannot be booked directly through the system.

Yes! Tutors can open or close available time slots to suit their schedules.

However, students can only complete a booking at least 48 hours before the lesson begins. Once the booking deadline has passed, students can no longer book that time slot.

Tutors can regularly review their lesson schedules and close any time slots they no longer wish to offer.

Recommended approach:

Tutors can review the following week’s lesson schedule each weekend or at another regular time. They can close any inconvenient time slots and leave other available slots open, without having to check every day.

Yes. If a tutor has already agreed on a lesson time with a student through platform messages, social media, or another method, the tutor can open the corresponding time slot on the platform and then ask the student to complete the booking and payment.

This approach is also suitable for tutors arranging regular lesson times with existing students.

Yes! If the tutor has opened future time slots, you can book several dates at once and plan your upcoming lessons.

This secures the regular lesson times in advance.

After payment, the system creates a confirmed lesson booking and emails you the relevant details.

You can also view the following in the member center or lesson page:

• Lesson confirmation notice
• Lesson time details
• Online lesson link (if applicable)
• Tutor information
• Other lesson information

Under normal circumstances, a time slot opened by a tutor is available for students to book, so the booking is confirmed once the student completes it.

If special circumstances prevent the tutor from teaching at the originally booked time, the tutor should contact the student as soon as possible to coordinate rescheduling or another lesson arrangement.

If the lesson cannot take place, Rhoda’s Language Hub will help with rescheduling, cancellation, or refunds as appropriate.

Before the lesson begins, students can use the following:

• Email notification
• Platform member center
• Lesson page

These provide access to the lesson details and lesson link.

Before the lesson begins, please confirm that:

• Your internet connection is working properly
• Your microphone and camera are working properly
• You are signed in to the correct account
• You have confirmed the lesson time
• You have checked the lesson link

This will help the lesson run smoothly.

Yes! Each lesson plan has a validity period to help tutors plan their schedules and prevent lessons from remaining unused for too long.

Lesson validity always starts on the purchase date, regardless of when the first lesson takes place.

For example, if you purchase four lessons on September 1:

• Base validity: September 1–28
• Buffer period: September 29–October 12
• Use by: October 12

The expiry date shown in the system applies. Please use your lessons within the validity period.

Students may coordinate a cancellation or rescheduling with their tutor at least 24 hours before the lesson begins.

If less than 24 hours remain before the lesson, it will generally be treated as used.

If the tutor agrees to offer a make-up lesson or reschedule, the platform will help process the lesson adjustment.

Within 24 hours of the start time, the lesson will generally be treated as used.

If there are special circumstances, contact your tutor and Rhoda’s Language Hub. We will help based on the situation.

If a student has not joined more than 15 minutes after the scheduled start, they will generally be considered absent and the lesson treated as used.

If there are special circumstances, contact your tutor or Rhoda’s Language Hub as soon as possible so we can help understand the situation.

Payments are currently processed through a third-party payment service.

After payment, the system creates the lesson order and booking. Lesson funds are then handled through the platform’s transaction process.

To request a refund, contact Rhoda’s Language Hub directly.

We will review the order, booking time, lesson usage, payment records, and relevant communications before helping with the refund. If the student and tutor have reached an agreement, we will assist based on what both parties have confirmed.

Refunds are not based solely on one party’s decision.

Rhoda’s Language Hub reviews the order, booking, lesson usage, and relevant records, then helps resolve the request under platform rules and applicable law.

If the student and tutor have agreed on a solution, the terms confirmed by both parties will guide the next steps.

Refunds are generally returned to the original payment method.

The actual time for the refund to appear depends on the processing times of the bank, credit card company, or third-party payment provider.

Once we receive your refund request and verify the relevant information, we will help start the refund process.

The time for the refund to appear varies with the payment provider’s and bank’s processing times.

Package refund requests are assessed based on lessons already used, the order details, refund rules, and applicable law.

The refund is therefore not necessarily calculated as “unused lessons × price per lesson.”

If you need a refund, contact us and we will help review your request.

You can contact Rhoda’s Language Hub directly.

We will help understand both sides and work through the issue using the order, booking, payment, lesson records, and relevant communications.

If a problem occurs, we recommend contacting Rhoda’s Language Hub as soon as possible.

Some lesson records and recordings have retention limits. Providing information promptly helps us verify what happened.

We will assist based on the available records and applicable rules. Any overriding legal requirements apply.

Depending on the circumstances, we may review:

• Lesson orders and payment records
• Booking and cancellation records
• Platform messages
• Attendance status
• Video evidence (if available)
• Other relevant information provided by the student and tutor

This helps establish what happened and address the next steps under platform rules and applicable law.

Some lessons may be recorded for:

• Dispute resolution
• Teaching quality assurance
• Platform safety and security

Recordings may be retained as evidence.

Whether a lesson is recorded depends on the lesson and the platform settings at the time.

Lesson recordings are generally kept for 72 hours and then automatically deleted.

If a lesson involves a refund, dispute, or another matter requiring attention, the platform may extend retention as needed.

If a student wants a lesson recording for review, the platform may provide it after obtaining the tutor’s consent.

Do not download, record, reproduce, publish, or forward lesson recordings without the consent of the people concerned.

Tutors can open time slots on the platform based on when they are actually available to teach. We recommend the following approaches:

Students with regular time slots:

Students making standard bookings:

Time slots you do not want students to book:

Because students must complete their bookings at least 48 hours before the lesson, tutors do not need to keep checking the platform to prevent last-minute bookings.

Please check your schedule before opening time slots to avoid having to cancel at short notice.